Talk to your customers in real time as they appear on your website

Live Chat for e commerce

Chameleon has successfully integrated Live Chat services with several of our e commerce websites. The benefits can be instantly realised and can help your online visitors find what they need, before they get frustrated and leave your site.

With Live Chat there's never been a better way to increase online sales, provide customer support and reduce operating costs.

Live Chat product highlights:

• Provide visitors with immediate assistance
• Explain product options, and answer support-related questions-while customers are still on your site
• Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site

Some featured benefits

• Co-Browsing and Joint Form-Fill
• Help customers navigate through your site, and complete applications or trouble-tickets.
• Provide hands-on assistance with co-browsing and joint form-fill features
• Push relevant pages to visitors to upsell and cross-sell orders
• Highlight text and use symbols to point out fields

With the Live Chat Operator Consol you can see in real-time who is on your website and what pages they're clicking through.

• Get city, state, chat history, connection type, IP address, history of visits to your site, and much more
• Track visitors who exhibit buying behaviour; invite them to chat if they abandon an order or shopping cart
• Identify visitors who arrive on your site in response to marketing campaigns and initiatives
• Campaign Viewer/LiveKeyword
• Get real-time insight into all marketing campaigns that drive visitors to your site.
• Get in-depth details about visitors — grouped by each campaign — the minute they arrive on site.
• Use immediate campaign feedback; implement any enhancements needed.
• Provide better customer service and maximize up-selling and cross-selling opportunities.

With the Live Chat Web Traffic Reports “LiveAnalytics” you can optimize online marketing campaigns with Web traffic and conversion reports.

• Complete view of user activity, referral sources, keyword analysis, and more
• Track leads and sales conversions to see which sources refer the most profitable visitors to your site
• LivePerson Pro Advantages
• Quick and easy one-time setup
• Built-in high security with industry (LivePerson has received the SAS70 Type II certification)
• Extremely reliable-LivePerson has 99.95% uptime
• Unlimited chats, transcript search and chat transfers
• User-friendly tools to increase productivity

For more information or to arrange a demonstration on this powerful feature, please call us on 01484 304545.